1. Shipping Overview
At Sweet Corner Shop, we are committed to providing a smooth and reliable delivery experience for all our customers. All orders are processed and shipped from our warehouse in Germany.
2. Shipping Costs
Shipping within Germany is completely free — no minimum order value required.
We do not currently offer international shipping outside of Germany.
3. Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery Time
- Standard delivery within Germany takes approximately 2–5 business days after dispatch.
- You will receive an email confirmation with a tracking number once your order has been shipped.
5. Delivery Partner
We work with trusted logistics partners such as DHL, Hermes, or DPD to ensure safe and timely delivery.
6. Tracking Your Order
Once your order is shipped, you will receive a tracking link via email. You can use this link to monitor your delivery status in real time.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address or repeated failed delivery attempts, we will contact you to arrange re-delivery. Additional shipping fees may apply for re-sending the package.
Return Policy:
1. Free Returns within Germany
We offer free returns within Germany within 14 days of delivery.
2. Eligibility for Return
To be eligible for a return:
- The item must be unused, unwashed, and in its original packaging.
- Returns must be requested within 14 days from the date of receipt.
3. How to Initiate a Return
To start a return, please contact us via email at
📧 support@sweetcorner-shop.de
Include your order number, reason for return, and any relevant photos (if applicable).
We will provide you with a prepaid return label and instructions.
4. Refunds
- Once we receive and inspect your return, your refund will be processed within 5–7 business days.
- Refunds are issued to the original payment method used during checkout.
- You will receive an email confirmation once your refund has been completed.
5. Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately with photos and your order details. We will replace the product at no extra cost or issue a full refund.
Contact:
If you have any questions about shipping or returns, please contact our support team:
📧 support@sweetcorner-shop.de
📞 +4915207808533 (WhatsApp)
📍 Sweet Corner Shop, Germany
